UCI Housing Network and Cable TV Issues

Shortly before Christmas, I wrote about rumors regarding personnel movement at Resnet and Housing IT.
That has now been confirmed by Ted Roberge in an email.
Excerpts are below:

I was noticing on your blog that you mention changes in Housing IT. No rumor here....I thought I would shoot you a couple of e-mails for your information that explains some of the changes in Student Affairs. Also, as Kevin is moving, I moved up to his chair as Interim, as did Jason Drake to my job as Interim.

Also, CCA was set up to not purge any users over the holidays, and will start that process once again on Monday, 1/9. It is set manually, and has nothing to do with the size of the file as you mention. We didn't want to clear the list when we weren't here.

Channel 9 should be up today. We couldn't get in the building on New Year's day (yes, we actually had someone come in!)...elevators were turned off and Facilities wouldn't come in to open the doors for us. We are working with them to see how to remedy this.

I certainly appreciate such emails, as they seem to indicate a change in customer relations. It can only improve from last year's situation...
One nitpick, though: Trying to fix a cable TV channel on New Year's day is nice, but at that time, it was already out for about a week.