UCI Housing Network and Cable TV Issues

It seems that the switch to DirecTV was a good one. I didn't notice a single outage over the Thanksgiving weekend. That is the longest time without outage since UCI started managing this.
Of course, before, with my subscription to Cox, it wouldn't even have occurred to me to be thankful for a couple of days of working cable... I would have expected nothing less...

Although the situation has improved, it is far from what was standard with Cox.
My current beef is that the audio is not normalized. When channel-surfing, I constantly have to adjust the audio. On some channels the audio level is so low that I have to turn up the volume to hear anything. On other channels, the audio level is much higher, so when I switch channels I nearly have my ears fall off, in particular if I was listening to one of the channels with a low level before.
Professional cable providers (i.e. Cox, etc.) do audio normalization to avoid this problem. Given how long it took them to change providers, I wonder how many months it will take UCI Housing to fix this problem...