Joe's Random Ramblings

As I've mentioned before, I have a Barnes & Noble nook e-book reader.
A couple of weeks back, Barnes & Noble offered a book for free for one day. I happened to switch the nook on 15 minutes before midnight, saw the offer in their daily updates on the nook, and ordered it right there.
So, I should get it for free, right? Wrong. Barnes and Noble processes the order 2 hours later, at 1:51am (actually, 4:51am EST, I get to that in a minute) and charges me for the normal price.
So, the next day I called up their digital customer support. The first thing they tell me is that I ordered at 4:51am, which is of course complete BS. I tell them I don't care if they use EST, the offer didn't say anything about EST, and I ordered before midnight local time, PST. Eventually, they offer to send me a $10 giftcard. Ok, I'm fine with that.

Fast forward 2 weeks. Today, I get the giftcard in the mail. But, it is for $5 only. What idiot at B&N thought it would be a good idea to cut the offer in half?
Hello - Anybody home? I already made the effort to call you guys up over $7.50 or so. Did you guys really think I would go away quietly if you cut the offer in half??? Geez, what a way to piss off your customers... I would have praised you guys for fixing the problem. Instead, you managed to piss me off...
Of course, it was never really about the money for me. I could have just disputed the charge on the credit card. It always was about B&N honoring their offers.

So, I got on the phone again with B&N customer support. The person, after apparently checking with her supervisor, told me they are going to send me another $5 giftcard.
Probably takes another 2 weeks... Maybe they cut it in half again