Category: "Outages"

07/24/06

  20:00:00 by Joe, Categories: Outages

My guess is that the receivers Resnet is using don't like heat all that much...
Currently, Channel 11 is out.

05/24/06

  20:24:00 by Joe, Categories: Outages

Since yesterday, all TV channels show a snowy picture.
And as usual, Resnet hasn't done anything about it. Since they probably don't monitor the signal quality (unlike professional Cable TV outlets,) they probably don't even know about it. The unprofessional, crappy work we unfortunately have come to expect from Resnet...

Update: I got an answer to my email complaint to Resnet:

We are aware of this issue and have notified the cabletv contractor. We sincerely apologize for the inconvenience.

03/04/06

  19:49:00 by Joe, Categories: Outages

It was quiet on the outage front for a while, but the problems are back...
This time, channel 9 is out. And the weekend isn't over yet.

02/05/06

  21:05:00 by Joe, Categories: Outages

The string of weekend Cable TV outages continues...
This time, it is Channel 4, NBC, Channel 21, TNT, Channel 32, Fox Sports West 2, and Channel 62, Link Media.

This pattern of Cable TV outages over the weekend is now going on for at least six weeks.
And as usual, Resnet does not fix these outages over the weekend, nor have I seen any apology from them for their non-existent services.

01/28/06

  20:42:00 by Joe, Categories: Outages

Not surprisingly, we have yet another channel outage: channels 31 and 53.
These recurring outages make abundandly clear that the equipment used by the UCI Cable TV experiment is not up to the task. The equipment is obviously not enterprise-grade, and is not designed to run 24/7.
The UCI Housing Administration, i.e., Kevin Ansel, who was recently promoted away from his job (if you screw up, you get promoted...), has clearly failed to do their due diligence when selecting their Cable TV provider. The provider they chose, Campus Televideo, was only able to provide the cheapest offer because they skimped on the equipment and use consumer-grade receivers. Originally, they used receivers from Dish Network which broke down pretty much immediately. Outage data collected by this site and others eventually resulted in a change to DirecTV, still with the same reseller, Campus Televideo. While the DirecTV receivers are more robust, they obviously have reached their breaking points now, as the increasing number of outages over the last month and a half shows. Consumer-grade receivers are just not suitable for 24/7 operation.
The Housing Administration should either scrap the Cable TV experiment, or change to a real provider who knows what they are doing. Campus Televideo is clearly not up to the task, and should never have been selected in the first place.

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This blog tries to capture all the gripes about UCI Resident Networking (Resnet) and the switch to UCI-managed Cable TV in on-campus housing.
This site is not affiliated with UCI or UCI Housing.
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